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Frequently asked questions
Frequently
asked questions
Choose a category below to see what others are asking and find answers. Select the category that best matches your question.
Referrals: How to earn rewards
Current status
We are currently processing referrals from 13 Sept to 15 Sept. Please be patient while we ensure that all eligible referrals receive their rewards.
NOTE! Some users may experience slight delays, but rest assured, all valid referrals will be rewarded.
How do you earn rewards?
1
Refer a Friend:
In your profile, click on "Refer a Friend" to share your unique referral code. Your friend must use this code when signing up to link your profiles and start the referral process.
Important: Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Simply creating an account without using a referral code won’t qualify you for a reward.
2
Complete these steps
Once your friend signs up, they need to complete the following actions for both of you to earn rewards. Rewards may take up to 3 business days to reflect in your accounts once these steps are done:
1. Verified phone number
Your friend needs to verify their phone number by entering the OTP sent to their phone.
Verified
2. Make sure your friend successfully completed their identity verification
Make sure your friend completed the full identity verification on the app. You can check their verification status by viewing their profile, where it will clearly indicate whether they are verified. If the status shows "pending," this step is not yet complete.
3. Your friend need to add their currency accounts
To be able to start earning money and spending through Zeam you need to add your currency accounts.
4. Your friend need to make a transaction on the app
Your friend needs to complete their first transaction, such as sending money, buying airtime, or purchasing a voucher.
Reward Tiers: How referral earnings are adjusted
As Zeam grows, we adjust referral rewards based on the number of users. When we first launched, we rewarded early users with higher amounts—up to R100 each when we had only 100 users. However, as our user base expands (e.g., once we reach 10,000 users), we lower the earning amount to ensure we can reward more users while managing our budget effectively. This tiered approach allows us to continue offering rewards without the need to pause referrals.
We’re also excited to announce that more rewards are coming in the future! Stay tuned as we introduce new ways to earn through Zeam.
Frequently asked questions
See below to see if any of these answers help with your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Referrals: How to Earn Rewards
Current status
We are currently processing referrals from 13 Sept to 30 Sept. Please be patient while we ensure that all eligible referrals receive their rewards.
NOTE! Some users may experience slight delays, but rest assured, all valid referrals will be rewarded.
How do you earn rewards?
1
Refer a Friend:
In your profile, click on "Refer a Friend" to share your unique referral code. Your friend must use this code when signing up to link your profiles and start the referral process.
Important: Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Simply creating an account without using a referral code won’t qualify you for a reward.
2
Complete these steps
Once your friend signs up, they need to complete the following actions for both of you to earn rewards. Rewards may take up to 3 business days to reflect in your accounts once these steps are done:
1. Verified phone number
Your friend needs to verify their phone number by entering the OTP sent to their phone.
Verified
2. Make sure your friend successfully completed their identity verification
Make sure your friend completed the full identity verification on the app. You can check their verification status by viewing their profile, where it will clearly indicate whether they are verified. If the status shows "pending," this step is not yet complete.
3. Your friend need to add their currency accounts
To be able to start earning money and spending through Zeam you need to add your currency accounts.
4. Your friend need to make a transaction on the app
Your friend needs to complete their first transaction, such as sending money, buying airtime, or purchasing a voucher.
Reward Tiers: How referral earnings are adjusted
As Zeam grows, we adjust referral rewards based on the number of users. When we first launched, we rewarded early users with higher amounts—up to R100 each when we had only 100 users. However, as our user base expands (e.g., once we reach 10,000 users), we lower the earning amount to ensure we can reward more users while managing our budget effectively. This tiered approach allows us to continue offering rewards without the need to pause referrals.
We’re also excited to announce that more rewards are coming in the future! Stay tuned as we introduce new ways to earn through Zeam.
Frequently asked questions
See below to see if any of these answers help with your question.
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I don’t see my referral, what should I do?
How long does it take for referrals to appear?
Referrals: How to Earn Rewards
Current status
We are currently processing referrals from 13 Sept to 30 Sept. Please be patient while we ensure that all eligible referrals receive their rewards.
NOTE! Some users may experience slight delays, but rest assured, all valid referrals will be rewarded.
How do you earn rewards?
1
Refer a Friend:
In your profile, click on "Refer a Friend" to share your unique referral code. Your friend must use this code when signing up to link your profiles and start the referral process.
Important: Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Simply creating an account without using a referral code won’t qualify you for a reward.
2
Complete these steps
Once your friend signs up, they need to complete the following actions for both of you to earn rewards. Rewards may take up to 3 business days to reflect in your accounts once these steps are done:
1. Verified phone number
Your friend needs to verify their phone number by entering the OTP sent to their phone.
Verified
2. Make sure your friend successfully completed their identity verification
Make sure your friend completed the full identity verification on the app. You can check their verification status by viewing their profile, where it will clearly indicate whether they are verified. If the status shows "pending," this step is not yet complete.
3. Your friend need to add their currency accounts
To be able to start earning money and spending through Zeam you need to add your currency accounts.
4. Your friend need to make a transaction on the app
Your friend needs to complete their first transaction, such as sending money, buying airtime, or purchasing a voucher.
Reward Tiers: How referral earnings are adjusted
As Zeam grows, we adjust referral rewards based on the number of users. When we first launched, we rewarded early users with higher amounts—up to R100 each when we had only 100 users. However, as our user base expands (e.g., once we reach 10,000 users), we lower the earning amount to ensure we can reward more users while managing our budget effectively. This tiered approach allows us to continue offering rewards without the need to pause referrals.
We’re also excited to announce that more rewards are coming in the future! Stay tuned as we introduce new ways to earn through Zeam.
Frequently asked questions
See below to see if any of these answers help with your question.
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I don’t see my referral, what should I do?
How long does it take for referrals to appear?
Referrals: How to Earn Rewards
Current status
We are currently processing referrals from 13 Sept to 30 Sept. Please be patient while we ensure that all eligible referrals receive their rewards.
NOTE! Some users may experience slight delays, but rest assured, all valid referrals will be rewarded.
How do you earn rewards?
1
Refer a Friend:
In your profile, click on "Refer a Friend" to share your unique referral code. Your friend must use this code when signing up to link your profiles and start the referral process.
Important: Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Simply creating an account without using a referral code won’t qualify you for a reward.
2
Complete these steps
Once your friend signs up, they need to complete the following actions for both of you to earn rewards. Rewards may take up to 3 business days to reflect in your accounts once these steps are done:
1. Verified phone number
Your friend needs to verify their phone number by entering the OTP sent to their phone.
Verified
2. Make sure your friend successfully completed their identity verification
Make sure your friend completed the full identity verification on the app. You can check their verification status by viewing their profile, where it will clearly indicate whether they are verified. If the status shows "pending," this step is not yet complete.
3. Your friend need to add their currency accounts
To be able to start earning money and spending through Zeam you need to add your currency accounts.
4. Your friend need to make a transaction on the app
Your friend needs to complete their first transaction, such as sending money, buying airtime, or purchasing a voucher.
Reward Tiers: How referral earnings are adjusted
As Zeam grows, we adjust referral rewards based on the number of users. When we first launched, we rewarded early users with higher amounts—up to R100 each when we had only 100 users. However, as our user base expands (e.g., once we reach 10,000 users), we lower the earning amount to ensure we can reward more users while managing our budget effectively. This tiered approach allows us to continue offering rewards without the need to pause referrals.
We’re also excited to announce that more rewards are coming in the future! Stay tuned as we introduce new ways to earn through Zeam.
Frequently asked questions
See below to see if any of these answers help with your question.
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I don’t see my referral, what should I do?
How long does it take for referrals to appear?
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
We’re here to help you
Discover answers to frequently asked questions we receive we have created how to guides for.
Ask a question...
Ask a question...
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