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Frequently asked questions
Frequently
asked questions
Choose a category below to see what others are asking and find answers. Select the category that best matches your question.
Cashout
How to cash out from South Africa to Malawi with Zeam
Welcome to Zeam, your easy, secure way to send money across borders! Below, we’ll walk you through the simple steps to cash out from South Africa to Malawi using the Zeam app. Whether you’re sending to a mobile money account or a bank, Zeam makes it quick and convenient.
Watch the video below to learn how to:
1
Access the 'Cashout' feature from the home screen.
2
Add a Malawian mobile money or bank account.
3
Select the amount you’d like to send, view fees, and exchange rates.
4
Confirm your payment and receive a notification once it’s completed.
It’s that simple! Ready to cash out? Let’s get started with Zeam.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Cashout
How to cash out from South Africa to Malawi with Zeam
Welcome to Zeam, your easy, secure way to send money across borders! Below, we’ll walk you through the simple steps to cash out from South Africa to Malawi using the Zeam app. Whether you’re sending to a mobile money account or a bank, Zeam makes it quick and convenient.
Watch the video below to learn how to:
1
Access the 'Cashout' feature from the home screen.
2
Add a Malawian mobile money or bank account.
3
Select the amount you’d like to send, view fees, and exchange rates.
4
Confirm your payment and receive a notification once it’s completed.
It’s that simple! Ready to cash out? Let’s get started with Zeam.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Cashout
How to cash out from South Africa to Malawi with Zeam
Welcome to Zeam, your easy, secure way to send money across borders! Below, we’ll walk you through the simple steps to cash out from South Africa to Malawi using the Zeam app. Whether you’re sending to a mobile money account or a bank, Zeam makes it quick and convenient.
Watch the video below to learn how to:
1
Access the 'Cashout' feature from the home screen.
2
Add a Malawian mobile money or bank account.
3
Select the amount you’d like to send, view fees, and exchange rates.
4
Confirm your payment and receive a notification once it’s completed.
It’s that simple! Ready to cash out? Let’s get started with Zeam.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Cashout
How to cash out from South Africa to Malawi with Zeam
Welcome to Zeam, your easy, secure way to send money across borders! Below, we’ll walk you through the simple steps to cash out from South Africa to Malawi using the Zeam app. Whether you’re sending to a mobile money account or a bank, Zeam makes it quick and convenient.
Watch the video below to learn how to:
1
Access the 'Cashout' feature from the home screen.
2
Add a Malawian mobile money or bank account.
3
Select the amount you’d like to send, view fees, and exchange rates.
4
Confirm your payment and receive a notification once it’s completed.
It’s that simple! Ready to cash out? Let’s get started with Zeam.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
We’re here to help you
Discover answers to frequently asked questions we receive we have created how to guides for.
Ask a question...
Ask a question...
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