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Frequently asked questions
Frequently asked questions
Frequently
asked questions
Choose a category below to see what others are asking and find answers. Select the category that best matches your question.
Top up
How to Top up your Zeam account
Topping up your Zeam account is simple and straightforward. Just follow these steps to add funds quickly and securely:
1
Access the Top Up Feature
From the home screen of the Zeam app, tap on the "Top Up" button.
2
Use the payment details
On the next screen, you will see the banking details to deposit your funds. These details are unique to your account.
Important: Your unique code = your reference
Always use the unique code provided as the payment reference. This code is how we link the funds to your Zeam account.
3
Make the payment
Transfer the desired amount using the provided banking details. It may take some time for the payment to process, but don't worry—your money is on its way!
4
Confirmation notification
Once your payment has been processed, you’ll receive a notification confirming that the funds have been added to your Zeam account. Processing typically takes less than one business day.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Need assistance? We're here to help!
complaints@zeam.money
Top up
How to Top up your Zeam account
Topping up your Zeam account is simple and straightforward. Just follow these steps to add funds quickly and securely:
1
Access the Top Up Feature
From the home screen of the Zeam app, tap on the "Top Up" button.
2
Use the payment details
On the next screen, you will see the banking details to deposit your funds. These details are unique to your account.
Important: Your unique code = your reference
Always use the unique code provided as the payment reference. This code is how we link the funds to your Zeam account.
3
Make the payment
Transfer the desired amount using the provided banking details. It may take some time for the payment to process, but don't worry—your money is on its way!
4
Confirmation notification
Once your payment has been processed, you’ll receive a notification confirming that the funds have been added to your Zeam account. Processing typically takes less than one business day.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Need assistance? We're here to help!
complaints@zeam.money
Top up
How to Top up your Zeam account
Topping up your Zeam account is simple and straightforward. Just follow these steps to add funds quickly and securely:
1
Access the Top Up Feature
From the home screen of the Zeam app, tap on the "Top Up" button.
2
Use the payment details
On the next screen, you will see the banking details to deposit your funds. These details are unique to your account.
Important: Your unique code = your reference
Always use the unique code provided as the payment reference. This code is how we link the funds to your Zeam account.
3
Make the payment
Transfer the desired amount using the provided banking details. It may take some time for the payment to process, but don't worry—your money is on its way!
4
Confirmation notification
Once your payment has been processed, you’ll receive a notification confirming that the funds have been added to your Zeam account. Processing typically takes less than one business day.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Need assistance? We're here to help!
complaints@zeam.money
Top up
How to Top up your Zeam account
Topping up your Zeam account is simple and straightforward. Just follow these steps to add funds quickly and securely:
1
Access the Top Up Feature
From the home screen of the Zeam app, tap on the "Top Up" button.
2
Use the payment details
On the next screen, you will see the banking details to deposit your funds. These details are unique to your account.
Important: Your unique code = your reference
Always use the unique code provided as the payment reference. This code is how we link the funds to your Zeam account.
3
Make the payment
Transfer the desired amount using the provided banking details. It may take some time for the payment to process, but don't worry—your money is on its way!
4
Confirmation notification
Once your payment has been processed, you’ll receive a notification confirming that the funds have been added to your Zeam account. Processing typically takes less than one business day.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
Need assistance? We're here to help!
complaints@zeam.money
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP) (Read Crypto Public Disclosure), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
We’re here to help you
Discover answers to frequently asked questions we receive we have created how to guides for.
Ask a question...
Ask a question...
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