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Frequently asked questions
Frequently
asked questions
Choose a category below to see what others are asking and find answers. Select the category that best matches your question.
How to register
Step 1: Prepare for identity verification
To complete your registration, we will need the following information:
Contact number
Identity document (ID/Passport)
We only provide services to individuals who are 18 years or older.
Selfie (photo of yourself)
Please have these ready to ensure a smooth and quick registration process.
How to pass identity verification
Identity document validation (1 photo)
Follow the on-screen instructions: The screen will indicate if one or two photos are required for your document.
I.D. No. 123456 1234 081
SURNAME
BANDA
FORENAMES
CHRISTOPHER
DATE OF BIRTH
1967-11-03
1
Place the inside of your ID document in the frame
Hold the inside of your South African ID card inside the frame on the screen as shown in the illustration above.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
Identity document validation (1 photo)
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Place the front of your ID card in the frame
Hold the front of your South African ID card inside the frame on the screen.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
3
Turn the card around
Now, hold the back of your ID card inside the frame.
4
Take another picture
Ensure the picture is clear and not blurry.
Taking your selfie
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Stand in a bright place
Make sure there is light in front of your face, not behind you.
2
Position your face inside the frame
Place your face in the middle of the screen where you see the frame.
3
Make sure your face is clear
Take off any glasses, hats, or masks.
4
Take your selfie
When your face is fully visible and clear, take the picture.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
How to register
Step 1: Prepare for identity verification
To complete your registration, we will need the following information:
Contact number
Identity document (ID/Passport)
We only provide services to individuals who are 18 years or older.
Selfie (photo of yourself)
Please have these ready to ensure a smooth and quick registration process.
How to pass identity verification
Identity document validation (1 photo)
Follow the on-screen instructions: The screen will indicate if one or two photos are required for your document.
I.D. No. 123456 1234 081
SURNAME
BANDA
FORENAMES
CHRISTOPHER
DATE OF BIRTH
1967-11-03
1
Place the inside of your ID document in the frame
Hold the inside of your South African ID card inside the frame on the screen as shown in the illustration above.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
Identity document validation (1 photo)
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Place the front of your ID card in the frame
Hold the front of your South African ID card inside the frame on the screen.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
3
Turn the card around
Now, hold the back of your ID card inside the frame.
4
Take another picture
Ensure the picture is clear and not blurry.
Taking your selfie
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Stand in a bright place
Make sure there is light in front of your face, not behind you.
2
Position your face inside the frame
Place your face in the middle of the screen where you see the frame.
3
Make sure your face is clear
Take off any glasses, hats, or masks.
4
Take your selfie
When your face is fully visible and clear, take the picture.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
How to register
Step 1: Prepare for identity verification
To complete your registration, we will need the following information:
Contact number
Identity document (ID/Passport)
We only provide services to individuals who are 18 years or older.
Selfie (photo of yourself)
Please have these ready to ensure a smooth and quick registration process.
How to pass identity verification
Identity document validation (1 photo)
Follow the on-screen instructions: The screen will indicate if one or two photos are required for your document.
I.D. No. 123456 1234 081
SURNAME
BANDA
FORENAMES
CHRISTOPHER
DATE OF BIRTH
1967-11-03
1
Place the inside of your ID document in the frame
Hold the inside of your South African ID card inside the frame on the screen as shown in the illustration above.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
Identity document validation (1 photo)
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Place the front of your ID card in the frame
Hold the front of your South African ID card inside the frame on the screen.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
3
Turn the card around
Now, hold the back of your ID card inside the frame.
4
Take another picture
Ensure the picture is clear and not blurry.
Taking your selfie
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Stand in a bright place
Make sure there is light in front of your face, not behind you.
2
Position your face inside the frame
Place your face in the middle of the screen where you see the frame.
3
Make sure your face is clear
Take off any glasses, hats, or masks.
4
Take your selfie
When your face is fully visible and clear, take the picture.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
How to register
Step 1: Prepare for identity verification
To complete your registration, we will need the following information:
Contact number
Identity document (ID/Passport)
We only provide services to individuals who are 18 years or older.
Selfie (photo of yourself)
Please have these ready to ensure a smooth and quick registration process.
How to pass identity verification
Identity document validation (1 photo)
Follow the on-screen instructions: The screen will indicate if one or two photos are required for your document.
I.D. No. 123456 1234 081
SURNAME
BANDA
FORENAMES
CHRISTOPHER
DATE OF BIRTH
1967-11-03
1
Place the inside of your ID document in the frame
Hold the inside of your South African ID card inside the frame on the screen as shown in the illustration above.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
Identity document validation (1 photo)
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Place the front of your ID card in the frame
Hold the front of your South African ID card inside the frame on the screen.
2
Take a clear picture
Make sure the picture is not blurry and the ID is not cut off.
3
Turn the card around
Now, hold the back of your ID card inside the frame.
4
Take another picture
Ensure the picture is clear and not blurry.
Taking your selfie
If you are taking a picture of a document the screen will indicate whether 1 or 2 photos are necessary.
1
Stand in a bright place
Make sure there is light in front of your face, not behind you.
2
Position your face inside the frame
Place your face in the middle of the screen where you see the frame.
3
Make sure your face is clear
Take off any glasses, hats, or masks.
4
Take your selfie
When your face is fully visible and clear, take the picture.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
We’re here to help you
Discover answers to frequently asked questions we receive we have created how to guides for.
Ask a question...
Ask a question...
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