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Frequently asked questions
Frequently
asked questions
Choose a category below to see what others are asking and find answers. Select the category that best matches your question.
General
Cashout Vouchers
Cashout Voucher Issues
We’re aware of some users experiencing issues with cashout vouchers. Our engineers are working on the issue and are estimating to have it resolved with our partners by Friday morning. See our updates page for updates
Rewards
When I will earn rewards?
Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Read more under the referral section.
What does not qualify for rewards?
If you create an account without using a referral code, you won’t earn a reward.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
General
Cashout Vouchers
Cashout Voucher Issues
We’re aware of some users experiencing issues with cashout vouchers. Our engineers are working on the issue and are estimating to have it resolved with our partners by Friday morning. See our updates page for updates
Rewards
When I will earn rewards?
Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Read more under the referral section.
What does not qualify for rewards?
If you create an account without using a referral code, you won’t earn a reward.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
General
Cashout Vouchers
Cashout Voucher Issues
We’re aware of some users experiencing issues with cashout vouchers. Our engineers are working on the issue and are estimating to have it resolved with our partners by Friday morning. See our updates page for updates
Rewards
When I will earn rewards?
Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Read more under the referral section.
What does not qualify for rewards?
If you create an account without using a referral code, you won’t earn a reward.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
General
Rewards
When I will earn rewards?
Users only earn rewards when referring friends who successfully sign up and complete all the required steps. Read more under the referral section.
What does not qualify for rewards?
If you create an account without using a referral code, you won’t earn a reward.
Frequently asked questions
See below if some of these questions that we have received’s response answers your question.
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
How can I delete or modify my account and personal information?
Do you have an age restriction for users?
When will I receive my payout?
How much will I receive?
Where can I check my payout?
I haven’t received my payout yet
I haven’t received my voucher or airtime. What should I do?
How long does it take to receive vouchers or airtime?
Can I buy vouchers or airtime for someone else?
What should I do if I accidentally entered the wrong phone number?
How can I reset my Zeam PIN?
What if I don’t receive the verification SMS?
What if my new PIN doesn’t work?
How do I make sure my new PIN is secure?
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
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© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
© 2024 Zeam. All rights reserved.
Zeam SA (Pty) Ltd is a juristic representative of Paytec Services (Pty) Ltd. Paytec Services is Financial Service Provider rendering services in respect of crypto assets (CASP), subject to the Financial Advisory and Intermediary Services Act of South Africa (FAIS) and is subject to regulatory oversight by the Financial Sector Conduct Authority of South Africa (FSCA). Paytec Services has been assigned an FSP number (53737) pending the final determination of its CASP application. In the interim, Paytec Services continues to conduct its business lawfully as a CASP in accordance with the FSCA’s Exemption Regime. Paytec is an Accountable Institution registered with the Financial Intelligence Centre (ORG 65501).
We’re here to help you
Discover answers to frequently asked questions we receive we have created how to guides for.
Ask a question...
Ask a question...
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